Join Our Team

Help give voice to the AI Order Taking revolution

Our Voice AI software is powering drive-thrus around the world, handling tens of millions of orders a year.
In fact, we’ve taken the lead globally in this industry, and we owe our success in large part to choosing great people to join our team.We’ve built a diverse, global group of people who put the customer at the center of every decision, stay humble, and bring different perspectives to the table. We learned early on that these values matter most.If you’ve got what it takes to help our team shape the future of AI Order Taking, we’d like to hear from you. We hire both for our Tel Aviv headquarters and remotely.

Don’t see a fit? Maybe we can order off-menu

If you can bring value to Hi Auto but don’t see an open role that matches your skillset, please introduce yourself at careers@hi.auto

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Senior Backend Engineer

Remote (Europe)

Hi Auto is the most trustworthy AI order taker for drive-thrus. Built for scale.

Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale.

With full control over scripts, upsells, and voice, brands can fine-tune drive-thru operational performance across all locations. At the same time, franchisees get the flexibility to adjust menus, LTOs, and regional offers. And with a built-in labor optimization process, Hi Auto reduces employee stress and turnover, saving hours of labor each day and improving the guest experience.

Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players.

We are seeking an experienced Senior Backend Engineer to join our dev department.

About the role:

Our backend is developed all in Python running in the cloud over k8s. It’s not a typical backend interacting with a UI frontend, handling audio streams in real-time.
Our systems integrate with a large number of third party services. Because of the myriad of challenges and the fast pace of a startup, each team member gets to experience a lot of professional growth and ownership.

In this role, you will:

Design, implement and integrate configurable conversational pipelines for various order-taking scenarios.
Work hand in hand with the ML engineers and integrate Generative AI based pipelines into production.
Triage and analyze production AI performance issues.
Debug complex conversational flow scenarios.
Own and maintain data analysis pipelines and tools.
Implement and maintain infrastructure for automated tests of all AI related pipelines ensuring stability and accuracy.

Qualifications:

5+ years experience in Python
Strong backend development and software architecture skills
Experience in developing and deploying multiple projects used in production
Experience with CI/CD, Clouds (AWS/GCP/Azure), Linux, Docker, Kubernetes, 3rd Party API integrations
Experience with Data Pipelines, ETL
Prior experience working in startups
BSc in Software Development or equivalent industry experience

Bonus:

Knowledge of concurrency
Experience with React
Tech / Team leading experience

Qualities We’re Looking For:

Resilience – being able to balance planned work with real-time issues in a fast-paced, high-pressure environment
Strong communication skills – in both written and verbal communication, with the ability to produce crisp and clear documentation
Star performer
Strong ownership and independence
Team player
Fast
For more details see What We’re Looking For in People

Join us to be a part of an amazing team with great vibes, interesting and unique challenges, and an opportunity to influence and build something big.

Key Responsibilities

Qualifications

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