A restaurant’s reputation is no longer just a footnote; it’s a defining factor in shaping customer perceptions, loyalty, and revenue. This has become even more
So, you’ve got a great menu with delicious food options…but now what? If diners don’t know about your QSR, how can you turn them into
Social media is packed with perfect shots of iconic restaurants around the world. Just think of the Giraffe Manor in Nairobi, which went viral as
With the digital world speeding up every experience, diners are now accustomed to the very best customer service. This is propelled even further by the
Food waste is the elephant in the room for the restaurant industry. Inconsistent inventory management, incorrect orders, lousy forecasting, and quiet periods all contribute to
In just five days, ChatGPT went from being an unknown invention to a worldwide fascination. On the fifth day, it reached one million users –
Customers want the QSR experience to be just like ketchup – smooth, always available, and leave a great taste in your mouth. That’s why many
Hiring in the QSR industry has never been sunshine and roses, but the pandemic has really made things tough. Employment and labor shortages left many
When it comes to the QSR experience, speed is everything. But industry-wide labor shortages make speed an almost impossible challenge, putting employees and managers under
What does an excellent food service business need? The clue is in the name – QSRs have perfected the ‘food’ part, but optimizing the ‘service’
From robots flipping burgers to AI taking your orders, automation is improving efficiency and customer satisfaction – and helping QSRs to meet modern expectations. While
“Clean up on aisle twelve.” Grocery stores, schools, QSRs, and more use intercom technology to maintain clear dialogue between employees and customers. Spoken word is
Is dine-in dead? Statistics show that 75% of QSRs’ profits come from the drive thru, indicating that fast, accessible, and contactless experiences remain hugely popular
QSR customers have done a full 180-degree turn in the last 60 years. In the 1950s, visiting a fast food joint was a luxury experience.
“Order up!” is the same as shouting ‘Go!’ at the start of a race. These two little words will start an explosion of activity in
The funny thing about humans is we always want to take the path with the least resistance. Whether it’s cheating on a test, taking a
What’s the golden rule of hospitality? ‘The customer is always right,’ of course. When 81% of diners say they’d rather speak to an automated food
There are two types of QSRs: those who’ve spent time finding the right POS (point of sale) system to suit their needs and those who
In the 1920s, fast food was a luxury. But in the ‘50s and ‘60s, this buzz heightened as more people owned cars and were able
Open up your wallet, and amidst the assortment of random coins of varying currencies, receipts for things you regret buying, and that $5 note crumpled
