Customer Experience
FOX News Covers a Surprisingly Human Twist at the Drive-Thru
What happens when customers flirt with their AI Order Taker at the drive-thru? That’s the question FOX News explored in a new segment featuring Hi
Blog
QSR Trends
Drive-thru to Delivery: The Biggest QSR Trends for 2024
At its core, innovation is what makes fast food so fantastic. Sure, potatoes and chicken are tasty on their own, but creative spice mixes and
QSR Trends
Restaurant AI: 9 Surprising Ways Restaurants are Leveraging AI
From facial recognition in grocery stores to chatbots popping up when you shop online, Artificial Intelligence has quickly become a part of our everyday lives.
Drive-thru Technology
Average Check Size: 12 Proven Tips to Increase Restaurant Revenue
American diners are tightening their purse strings, and this slower cash flow can negatively impact QSRs’ profit margins. But there is no way your QSR
QSR
California Minimum Wage 2024: What Will Changes Mean for QSRs
As the old saying goes, ‘money makes the world go round.’ California is definitely feeling this at the moment, with the incoming minimum wage shaking
Customer Experience
11 Cool Examples of Automatic Restaurants
Quick Serve Restaurants (QSRs) demand a lot from their staff – from consistent customer service to accuracy and speed with every order. Upheavals over recent
Drive-thru Technology
Revolutionizing the Drive-Thru: How Automation Can Serve Up Inclusivity Alongside Your Combo Meal
Inclusivity has evolved with technology, and vice versa. Together, they’ve created accessible spaces and opportunities for QSR customers, enhancing their dining experiences and making them
Drive-thru Technology
Top 13 Restaurant Automation Systems by Category
We’re living in an increasingly automated world, with margin pressures making restaurant automation systems a necessity rather than an optional extra. 57% of hospitality owners
Conversational AI
Top 8 Restaurant Intercom Systems for 2023
“Clean up on aisle twelve.” Grocery stores, schools, QSRs, and more use intercom technology to maintain clear dialogue between employees and customers. Spoken word is
Customer Experience
What is Restaurant Reputation Management and 9 Ways to Improve Yours
A restaurant’s reputation is no longer just a footnote; it’s a defining factor in shaping customer perceptions, loyalty, and revenue. This has become even more
Customer Experience
Top 16 Restaurant Marketing Tools
So, you’ve got a great menu with delicious food options…but now what? If diners don’t know about your QSR, how can you turn them into
Customer Experience
12 Restaurants with a Unique Restaurant Experience
Social media is packed with perfect shots of iconic restaurants around the world. Just think of the Giraffe Manor in Nairobi, which went viral as
Conversational AI
Wendy’s AI Drive-thru: 8 Things You Need to Know About the New AI Drive-thru Trend
With the digital world speeding up every experience, diners are now accustomed to the very best customer service. This is propelled even further by the
Customer Experience
What is Restaurant Sustainability and 11 Simple Tips to Get You Started
Food waste is the elephant in the room for the restaurant industry. Inconsistent inventory management, incorrect orders, lousy forecasting, and quiet periods all contribute to
Conversational AI
Revolution at the Drive-Thru: What if ChatGPT Took Your Order?
In just five days, ChatGPT went from being an unknown invention to a worldwide fascination. On the fifth day, it reached one million users –
Conversational AI
Top 13 Digital Menu Boards for 2023
Customers want the QSR experience to be just like ketchup – smooth, always available, and leave a great taste in your mouth. That’s why many
QSR Trends
How to Hire Restaurant Staff: 12 Insider Tips
Hiring in the QSR industry has never been sunshine and roses, but the pandemic has really made things tough. Employment and labor shortages left many
Drive-thru Technology
10 Restaurant Automation Trends to Watch Out for in 2023
When it comes to the QSR experience, speed is everything. But industry-wide labor shortages make speed an almost impossible challenge, putting employees and managers under
Conversational AI
Food Service Automation: 8 Examples of How the Future is Already Here
What does an excellent food service business need? The clue is in the name – QSRs have perfected the ‘food’ part, but optimizing the ‘service’
QSR
Top 8 Best Restaurant Billing Software for 2023
From robots flipping burgers to AI taking your orders, automation is improving efficiency and customer satisfaction – and helping QSRs to meet modern expectations. While
