NEW
What it Takes to Hit 100 Million Drive-Thru Orders Per Year, and Why it Matters for QSRs
NEW
What it Takes to Hit 100 Million Drive-Thru Orders Per Year, and Why it Matters for QSRs
Hi Auto, the leading AI Order Taker for QSRs, trained specifically for drive-thrus, announced today that the company’s Voice AI has achieved another industry-first milestone: completing 100 million orders per year.
Successfully handling 100 million yearly drive-thru orders represents the latest in a series of industry-firsts for Hi Auto. The company’s AI Order Taker remains the only QSR solution of its kind to consistently achieve 93% order completion and perform with 96% accuracy. The company was also the first to surpass 900 drive-thrus operating with its Voice AI and the first to have its AI Order Taker operating on three continents: the US, the UK, and Australia.
“It’s exciting to ramp up the number of restaurants using our AI Order Taker, but that metric represents true success when these transactions provide real value for our QSR customers and their guests,” says Roy Baharav, Co-Founder and CEO of Hi Auto. “What we view as the real achievement here is how Voice AI is improving efficiencies and employee satisfaction while boosting revenue and delivering outstanding guest experiences at almost a thousand drive-thru locations.”
Hi Auto works closely with each restaurant owner and operator using the company’s drive-thru AI Order Taker, to glean new insights into what’s working and continually help those businesses improve their operations. Here are some examples of how these customers are assessing the solution’s impact on various aspects of their businesses.
“You can set [Bojangles’ custom-branded Voice AI] BoLinda to suggest to sell by day part, by promotion, etc.,” says Bojangles CEO Jose Armario. “She’s very consistent and very reliable.”
Ryan Weaver, CEO of Lee’s Famous Recipe Chicken, points out that “You might get an upsell 20% of the time with humans in the drive-thru. With Hi Auto, our voice AI order-taking partner, we’re getting it 100% of the time.”
Rally’s franchise owner Mike Rosania explains that “One of my favorite things about Hi Auto is it actually upsells better than my employees can. And I really thought my employees were top-notch upsellers. Hi Auto just knocks it out the park every day, every shift, day in and day out.”
“With Hi Auto, they’re 100% consistent,” says Alisha Burton, General Manager at a Rally’s Hamburgers franchise. “You will never miss a beat on the upselling, being the friendliest, and giving the customer the best service over the speaker.”
Jason Amell, an executive with Michigan’s largest Checkers & Rally’s franchisee business, says, “You always get a nice friendly voice with Hi Auto, versus if you have a [human] order taker, they could be grumpy or in a bad mood, and then that gets conveyed to your guests. Hi Auto eliminates that.”
“Before Hi Auto, we used to have stress trying to run to the front and answer the speaker for the guests and ring up orders and stuff,” explains Linda Ronda, store GM for Checkers. “But now we can do other things and be able to still pay 100% attention to the guests at the window.”
Bojangles CEO Jose Armario says: “You could see immediately the day we put Bolinda in our restaurants: we would see those stress levels come down and we would see the guest experience get better.”
And Neil Pathak, a Bojangles franchise owner with 30 stores, says that “From day one, the biggest thing I noticed with having Bolinda was that the crew members felt a sense of relief. The person that used to do cash, take orders, make drinks… they’re just so relaxed now compared to before.”
With this widespread approval from QSR owners and operators using Hi Auto’s AI Order Taker, the company has demonstrated that a drive-thru-trained voice AI solution can indeed deliver significant value to QSRs and their guests.
And with its newest milestone of 100 million yearly drive-thru orders, Hi Auto is also providing real-world evidence that the right Voice AI Order Taker can work at scale.
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