Glossary

What is A/B Testing for Drive-Thru? A/B testing in drive-thru operations is a method of...

What is Abandonment Rate? Abandonment rate measures the percentage of drive-thru customers who leave before...

What is Accent Recognition? Accent recognition is a Voice AI capability that enables accurate speech...

What is Accuracy Rate? Accuracy rate is the percentage of orders where every item, modification,...

What is an AI Order Taker? An AI Order Taker is an automated system that...

What is Audio Latency? Audio latency is the time delay between when a customer finishes...

What is Automatic Speech Recognition (ASR)? Automatic Speech Recognition (ASR) is technology that converts spoken...

What is Average Ticket Size? Average ticket size (also called average check size) is the...

What is Backoff Logic? Backoff logic is automated functionality in Voice AI systems that reduces...

What is Brand Voice in drive-thru AI? Brand voice refers to the personality, tone, and...

What is Cars Per Hour? Cars per hour (CPH) measures drive-thru throughput—the number of vehicles...

What is Check Average? Check average, also called average ticket size, measures the mean transaction...

What is a Cloned Voice? A cloned voice is AI-generated speech that replicates a specific...

What is Cloud-Based AI? Cloud-based AI processes Voice AI workloads on remote servers accessed over...

What is Completion Rate? Completion rate is the percentage of drive-thru orders that a Voice...

What is Conversational AI? Conversational AI is technology that enables natural, human-like dialogue between machines...

What is a Daypart? A daypart is a defined time segment during restaurant operating hours...

What Are Dialects and Variants? Dialects and variants refer to regional, social, and cultural variations...

What is a Digital Menu Board (DMB)? A Digital Menu Board (DMB) is an electronic...

What is a Double Lane Drive-Thru? A double lane drive-thru uses two parallel ordering lanes...

What is Drive-Thru Automation? Drive-thru automation refers to the use of artificial intelligence, sensors, and...

What are Drive-Thru KPIs? Drive-thru KPIs (Key Performance Indicators) are the metrics used to measure...

What is Employee Turnover in QSR? Employee turnover in QSR (Quick-Service Restaurants) measures the rate...

What is End-to-End Ordering? End-to-end ordering means a Voice AI system handles the complete drive-thru...

What is a Fallback System? A fallback system in Voice AI provides a backup mechanism...

What is Fine-Tuning in AI? Fine-tuning is the process of adapting a pre-trained AI model...

What is First-Time Recognition Rate? First-time recognition rate measures the percentage of customer utterances that...

What is Franchise Flexibility? Franchise flexibility in Voice AI refers to the ability for individual...

What is Full menu coverage? Full menu coverage means a Voice AI system can recognize,...

What is Greet Time? Greet time measures the elapsed time between when a customer arrives...

What is Guest Experience? Guest experience encompasses every touchpoint of a customer’s interaction with a...

What is Headset Integration? Headset integration connects Voice AI systems to existing drive-thru headset infrastructure,...

What Are High-Volume Periods? High-volume periods are times when drive-thru customer demand significantly exceeds typical...

What is Human-in-the-Loop (HITL)? Human-in-the-Loop (HITL) is an AI architecture where human agents can intervene...

What is Hybrid AI Architecture? Hybrid AI architecture combines automated AI processing with human oversight...

What is Inference Time? Inference time is the duration an AI model takes to process...

What is Intent Accuracy? Intent accuracy measures how correctly a Voice AI system identifies what...

What is Item Outage? Item outage (often called “86’d” in restaurant terminology) refers to a...

What is Just-in-Time Upselling? Just-in-time upselling is a strategy of offering relevant add-on items at...

What is a Kitchen Display System (KDS)? A Kitchen Display System (KDS) is a digital...

What is Labor Optimization? Labor optimization in QSR is the practice of deploying staff efficiently...

What is Lane-Level Analytics? Lane-level analytics provide performance metrics for each individual drive-thru lane, rather...

What is a Large Language Model (LLM)? A Large Language Model (LLM) is an artificial...

What is a Limited Time Offer (LTO)? A Limited Time Offer (LTO) is a promotional...

What is Loyalty Integration? Loyalty integration connects Voice AI systems with customer rewards programs, enabling...

What is Menu Complexity? Menu complexity measures the total number of orderable variations a QSR...

What is Menu Time? Menu time is the duration a guest spends at the drive-thru...

What is Modifier Handling? Modifier handling is a Voice AI capability to accurately process order...

What is Multilingual Ordering? Multilingual ordering is Voice AI capability that allows guests to place...

What is Multivariate Testing? Multivariate testing (MVT) is an optimization method that evaluates multiple variables...

What is Night Mode Operations? Night mode operations refer to late-night and overnight drive-thru service,...

What is Night Mode Operations? Night mode operations refer to late-night and overnight drive-thru service,...

What is Natural Language Understanding (NLU)? Natural Language Understanding (NLU) is the AI capability to...

What is Noise Handling? Noise handling in Voice AI refers to the techniques and technologies...

What Are Off-Menu Requests? Off-menu requests are customer orders for items, modifications, or combinations not...

What is Operational Performance? Operational performance in QSR measures how effectively drive-thru operations execute against...

What is Order Accuracy? Order accuracy measures the percentage of orders where every item, quantity,...

What is Order Completion Rate? Order completion rate is the percentage of drive-thru orders that...

What is an Order Confirmation Board (OCB)? An Order Confirmation Board (OCB) is a digital...

What is Peak Hour Performance? Peak hour performance measures Voice AI effectiveness specifically during highest-volume...

What is POS Integration? POS integration is the connection between Voice AI systems and restaurant...

What is Purpose-Built AI? Purpose-built AI refers to artificial intelligence systems designed and optimized specifically...

What is a QSR? QSR stands for Quick-Service Restaurant, the industry term for fast food...

What is Real-Time Analytics? Real-time analytics provide immediate visibility into Voice AI operational performance as...

What is Reliability at Scale? Reliability at scale refers to a Voice AI system’s ability...

What is Repeat Rate? Repeat rate measures the percentage of customers who return for additional...

What is Response Time? Response time in Voice AI measures the delay between when a...

What is Script Optimization? Script optimization is the continuous process of refining Voice AI conversation...

What is Sentiment Analysis? Sentiment analysis uses AI to detect and classify customer emotions and...

What is Speed of Service? Speed of Service (SOS) measures the total time a customer...

What is SPLH (Sales Per Labor Hour)? SPLH (Sales Per Labor Hour) measures the revenue...

What is Throughput? Throughput measures the number of vehicles (or orders) a drive-thru lane can...

What is Transaction Time? Transaction time measures the total duration of a drive-thru order from...

What is Upsell Conversion Rate? Upsell conversion rate measures the percentage of upsell offers that...

What is Uptime? Uptime measures the percentage of time a system is operational and available...

What is User Correction Rate? User correction rate measures the frequency with which customers need...

What is Voice AI? Voice AI refers to artificial intelligence systems that can understand and...

What is Voice Cloning? Voice cloning is an AI technology that analyzes recordings of a...

What is Wait Time Communication? Wait time communication refers to keeping drive-thru guests informed about...

What is Window Time? Window time measures the duration customers spend at the drive-thru payment...

What is XML/API Data Exchange? XML/API data exchange refers to the technical methods by which...

What is Yield Optimization? Yield optimization in drive-thru refers to maximizing revenue and profitability from...

What is Zero-Touch Automation? Zero-touch automation refers to drive-thru orders that are completed entirely by...