Completion Rate
The completion rate for an AI order taker in a drive-thru is the percentage of orders sent to the POS without staff intervention. It shows how often the system completes an order from start to finish, independently. A high rate reduces labor reliance and unlocks the true value of automation.
Accuracy
The accuracy rate for an AI order taker in a drive-thru is the percentage of orders sent to the POS with every item and customization exactly right. It shows how reliably the system understands guest intent and prevents costly mistakes such as remakes, delays, and customer dissatisfaction.
Continuously fine-tune scripts, voice, and upsells to improve friendliness, optimize menu time, and grow average ticket size. Push updates quickly and drive better guest experiences across every store in your chain.
Let franchisees adjust menus, LTOs, and regional offers to match local needs. You stay in charge of brand standards and execution across the entire system.
Free up staff from stressful multi tasking and order taking interaction for other ROI-generating work. Lower labor costs, reduce stress and turnover, and let your team focus on food and hospitality where it matters most.
Uncover operational challenges such as item outages and early shutdowns to build guest trust, reduce frustration, and prevent employee intervention.
Seamlessly handle Spanish-language orders to serve Spanish-speaking guests smoothly, improve the guest experience, and avoid operational slowdowns.
Launch promos and LTOs consistently across franchise and corporate stores to deliver consistent yet localized guest experiences and maintain brand standards at every location.
Improve the ordering experience at your digital menu boards by ensuring they work in noisy environments, support people with hearing loss, reduce back-and-forth, accelerate service, and even suggest interactive upsells.
Drive-thrus demand at least 95% accuracy to operate efficiently as the production lines they are. Mistakes slow everything down, frustrate guests, and force employees to jump in. But AI alone can’t consistently reach that bar, and even the best models today struggle with complex, noisy, multi-turn conversations.
That’s why Hi Auto combines the most advanced AI models with a real-time human-in-the-loop fallback. When the system isn’t confident, a trained human supervisor steps in instantly to ensure the order is correct. This hybrid approach keeps accuracy high, reduces staff intervention, and enables consistent automation across locations.
Hi Auto’s AI Order Taking helps protect your data, with enterprise-grade security, certifications, and tailored controls designed to address your privacy and compliance needs.
Security
Hi Auto keeps your system secure with multi-layered protection,
strict controls, and a dedicated team focused on safeguarding your data across every location.
Compliance
Through third-party audits and certifications, Hi Auto helps your organization meet key data-security and other compliance requirements.
Privacy
We prioritize data privacy with customizable features and built-in protections, giving your guests and your brand peace of mind.
Measure what matters to lower costs, minimize mistakes, and keep guests happy.
Hi Auto consistently achieves 93% order completion and 96% accuracy across ~1,000 stores.
24/7 Support, Fully Remote Management
We monitor and manage your system remotely, around the clock.
Get support via phone, text, or email, whenever and however you need it.
Network of Certified Installer
We work with a vetted network of certified installers, covering multiple countries, states, and regions for fast, reliable deployment.
Proactive Maintenance & Uptime Protection
We don’t wait for issues to happen. Our systems self-monitor and alert our team before problems have a chance to impact your operation.
Completion Rate at Scale (~1,000 stores)
Accuracy
Saved labor hours/day
Decrease in
employee turnover
Boost in average
ticket size
“I think it really has been a wonderfully collaborative effort here at Bojangles because we've never treated this as an IT project. This has been a Bojangles project from day one all-inclusive including our franchise partners and our franchise business consultants and the team that helps franchises be successful.”
Richard Delvier
CIO at Bojangles
“it's hard to imagine there could be technology this effective if you've not experienced it.”
Jose Armario
CEO at Bojangles
"It became very clear to us that Hi Auto was at the cutting edge of the technology. It's honestly just taken off on its own, which is a testament to how effective the technology is."
Jose Armario
CEO at Bojangles
“There's an absolute labor savings here. So first, you get the benefit of more consistency on taking orders, which should increase your sales. And second, you're going to get the benefit of the labor savings because it's that much more efficient.”
Jose Armario
CEO at Bojangles
"We've seen a healthy increase in average check as well because she's one of the best salespeople on the team with order taking or suggestive selling."
Jose Armario
CEO at Bojangles
“You might get an upsell 20% of the time with humans in the Drive-Thru. With Hi Auto, our voice order taking partner, we're getting it 100% of the time.”
Ryan Weaver
CEO at Lee’s Famous Recipe Chickens
"You can set BoLinda to suggest to sell by day part, by promotion... She's very consistent and very reliable."
Jose Armario
CEO at Bojangles
“At the beginning of this venture I think we were all a little surprised at how nervous the team members were about potentially losing their jobs… and I don't think It took more than 48 hours for them to go, "Love BoLinda. She's my best friend."”
Jose Armario
CEO at Bojangles
Completion Rate at Scale (~1,000 stores)
Accuracy
Saved labor hours/day
Decrease in
employee turnover
Boost in average
ticket size
“I think it really has been a wonderfully collaborative effort here at Bojangles because we've never treated this as an IT project. This has been a Bojangles project from day one all-inclusive including our franchise partners and our franchise business consultants and the team that helps franchises be successful.”
Richard Delvier
CIO at Bojangles
“it's hard to imagine there could be technology this effective if you've not experienced it.”
Jose Armario
CEO at Bojangles
"It became very clear to us that Hi Auto was at the cutting edge of the technology. It's honestly just taken off on its own, which is a testament to how effective the technology is."
Jose Armario
CEO at Bojangles
“There's an absolute labor savings here. So first, you get the benefit of more consistency on taking orders, which should increase your sales. And second, you're going to get the benefit of the labor savings because it's that much more efficient.”
Jose Armario
CEO at Bojangles
"We've seen a healthy increase in average check as well because she's one of the best salespeople on the team with order taking or suggestive selling."
Jose Armario
CEO at Bojangles
“You might get an upsell 20% of the time with humans in the Drive-Thru. With Hi Auto, our voice order taking partner, we're getting it 100% of the time.”
Ryan Weaver
CEO at Lee’s Famous Recipe Chickens
"You can set BoLinda to suggest to sell by day part, by promotion... She's very consistent and very reliable."
Jose Armario
CEO at Bojangles
“At the beginning of this venture I think we were all a little surprised at how nervous the team members were about potentially losing their jobs… and I don't think It took more than 48 hours for them to go, "Love BoLinda. She's my best friend."”
Jose Armario
CEO at Bojangles
We install the system, integrate with store platforms, analyze operations and train your team.
We expand to more stores, targeting 93%+ completion while maintaining or improving menu time and throughput.
We scale to 25 stores, meet KPIs, and optimize guest experience, improve check-size and labor efficiency.
With proven results, we move to a wide-scale rollout across your chain.
It uses hybrid conversational AI trained specifically for QSR drive-thrus to take orders accurately and efficiently with a fallback system of human intervention.
Hi Auto has built an enterprise-grade software platform that supports the diverse and dynamic order-taking business specifications of corporates, franchisees, and geographies. Hi Auto utilizes the highest-performing large language models (LLMs) for natural language processing, combined with in-house developed audio filtering and automatic speech recognition (ASR) technologies specifically tailored for drive-thru environments.
Over 93% order completion, 96% accuracy, improved menu time, and increased average check size.
Yes. Hi Auto integrates with common platforms like HME, PAR, and Xenial for both audio and POS.
Absolutely. Hi Auto gives brands control over voice persona, scripting, upsells, and regional configurations.
Yes. Hi Auto uses a human-in-the-loop system to step in when the AI has low confidence, ensuring guests always receive fast and accurate service.
Increased order accuracy, optimized labor efficiency, faster service, higher check sizes, and improved guest satisfaction.
It uses an “audio box” to integrate with existing headsets and POS. Installation takes ~3 hours and is remotely supported.
Yes. It’s already scaled to ~1,000 stores and supports centralized updates, performance tracking, and franchise-specific configurations.
Four steps: install and train, optimize for KPIs, expand to 25 stores, and deploy chain-wide.
