“I think it really has been a wonderfully collaborative effort here at Bojangles because we've never treated this as an IT project. This has been a Bojangles project from day one all-inclusive including our franchise partners and our franchise business consultants and the team that helps franchises be successful.”
Richard Del Valle
CIO and Chief of Staff
"It's hard to imagine there could be technology this effective"
Jose Armario
CEO at Bojangles
"The technology pays for itself with the labor hours we were able to take out."
Ryan Weaver
CEO at Lee’s Famous Recipe Chickens
"That’s the biggest thing I’ve noticed, a reduction in stress levels"
Neil Pathak
Owner, Star Enterprises, 30 stores Bojangles franchisee
“it's hard to imagine there could be technology this effective if you've not experienced it.”
Jose Armario
CEO at Bojangles
"It became very clear to us that Hi Auto was at the cutting edge of the technology. It's honestly just taken off on its own, which is a testament to how effective the technology is."
Jose Armario
CEO at Bojangles
“There's an absolute labor savings here. So first, you get the benefit of more consistency on taking orders, which should increase your sales. And second, you're going to get the benefit of the labor savings because it's that much more efficient.”
Jose Armario
CEO at Bojangles
"We've seen a healthy increase in average check as well because she's one of the best salespeople on the team with order taking or suggestive selling."
Jose Armario
CEO at Bojangles
“it's hard to imagine there could be technology this effective if you've not experienced it.”
“I think it really has been a wonderfully collaborative effort here at Bojangles because we've never treated this as an IT project. This has been a Bojangles project from day one all-inclusive including our franchise partners and our franchise business consultants and the team that helps franchises be successful.”
"We've seen a healthy increase in average check as well because she's one of the best salespeople on the team with order taking or suggestive selling."
“You might get an upsell 20% of the time with humans in the Drive-Thru. With Hi Auto, our voice order taking partner, we're getting it 100% of the time.”
"You can set BoLinda to suggest to sell by day part, by promotion... She's very consistent and very reliable."
“At the beginning of this venture I think we were all a little surprised at how nervous the team members were about potentially losing their jobs… and I don't think It took more than 48 hours for them to go, "Love BoLinda. She's my best friend."
“You might get an upsell 20% of the time with humans in the Drive-Thru. With Hi Auto, our voice order taking partner, we're getting it 100% of the time.”
“We have a really good partner that we work with for several years and they've got kind of in my opinion a best-in-class product which just handles that order taking process force of the drive-thru consistently with very high accuracy metrics.”
“We've taken employees that were doing three tasks before, order taking, fulfilling, and cashiering, and taken 33% of the work of the tasks away, but probably 50% of the work.”