Hi Auto is a reliable AI order taker purpose-built for drive-thru operations in high-volume QSRs. It helps brands deliver faster, error-free service while improving labor efficiency and guest satisfaction.
It delivers 96% order accuracy and 93%+ order completion at scale.
Yes. Hi Auto understands and processes substitutions and add-ons.
Yes. It continuously learns and is actively tuned to improve performance.
Yes. It integrates with digital confirmation boards and kitchen display systems.
Yes. Data is handled through secure cloud infrastructure (Azure).
No.
Sensitive data is stored and processed in secure cloud environments, primarily hosted on Microsoft Azure. Data is encrypted end-to-end during storage and in all transitions to ensure maximum security and privacy.
Hi Auto provides 24/7/365 white glove support, including dedicated onboarding, real-time monitoring, ongoing performance optimization, and responsive technical assistance
Yes. Hi Auto uses real-time monitoring and alerting for store-level performance.
Yes. Dashboards provide visibility into order metrics, uptime, and system usage.
Yes. Both franchise and corporate users have access to customer support.
Yes. Staff training is included during onboarding and ongoing optimization.
90–120 days from pilot to scale, depending on chain size and complexity.
POS system, drive-thru audio system, and reliable internet connectivity.
Yes. Hi Auto supports multi-location and multi-franchise rollouts.
Updates are pushed remotely and controlled via a centralized system.
Completion rate, accuracy, labor hours saved, check size, and guest sentiment.
Human-in-the-loop means that trained agents seamlessly provide digital input that supports the AI during low-confidence moments. This process is invisible to both the restaurant and the guest, ensuring high-quality order completion without disrupting operations.
Only when the AI lacks confidence or can’t fully understand the order.
No. The hand-off is seamless and improves guest experience.
Yes. Every intervention is logged and used to improve the AI system.
