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What it Takes to Hit 100 Million Drive-Thru Orders Per Year, and Why it Matters for QSRs

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Help give voice to the AI Order Taking revolution

Our Voice AI software is powering drive-thrus around the world, handling tens of millions of orders a year.
In fact, we’ve taken the lead globally in this industry, and we owe our success in large part to choosing great people to join our team.We’ve built a diverse, global group of people who put the customer at the center of every decision, stay humble, and bring different perspectives to the table. We learned early on that these values matter most.If you’ve got what it takes to help our team shape the future of AI Order Taking, we’d like to hear from you. We hire both for our Tel Aviv headquarters and remotely.

Don’t see a fit? Maybe we can order off-menu

If you can bring value to Hi Auto but don’t see an open role that matches your skillset, please introduce yourself at careers@hi.auto

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Senior Software Engineer

Remote

Hi Auto is the virtual assistant for restaurants.

We are developing an innovative, conversational voice-based AI for the restaurant world.
Its first skill is already being deployed at scale: automated order taking in Quick Service Restaurants (QSRs) where it improves customer experience, increases sales, and reduces employee stress. 

We are a group of experts in conversational AI and backend software, solving unique technological challenges with creative practical and cutting edge solutions. We strongly believe in impact-driven employment where you can work from wherever you’re most comfortable and effective. Because of the myriad of challenges and the fast pace, each team member gets to experience a lot of professional growth and ownership.

About the Role:

Our backend is developed all in Python running in the cloud over k8s. It’s not a typical backend interacting with a UI frontend. It handles audio streams in real-time and runs our key AI algorithms.

Our systems integrate with a large number of third party services. Robust and clean handling of these integrations is crucial.

In this role, you will:

  • Integrate with new POS systems and digital menu boards
  • Build data pipelines to process restaurant menus
  • Support existing integrations and pipelines
  • Debug and solve complex customer issues
  • Lead communication with integration partners to deliver the integrations
  • Estimate, plan and deliver the integration projects
  • Handle a large set of complex and diverse customer issues
  • Create documentation for integrations

Are you up for the challenge ?

Qualifications:

  • 5+ years experience in Python and JavaScript
  • Strong backend development and software architecture skills
  • Experience in developing and deploying multiple projects used in production
  • Proficient with Async IO
  • Experience with React, Redux (RTK), CSS modules
  • Experience with CI/CD, Clouds (AWS/GCP/Azure), Linux, Docker, Kubernetes, 3rd Party API integrations
  • Experience with Data Pipelines, ETL
  • Prior experience working in startups
  • BSc in Software Development or equivalent industry experience

Bonus:

  • 1+ years of experience in technical leadership
  • Knowledge of concurrency
  • Experience with gRPC, WebRTC

Join us to be a part of an amazing team with great vibes, interesting and unique challenges, and an opportunity to influence and build something big.

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