When it comes to the QSR experience, speed is everything. But industry-wide labor shortages make speed an almost impossible challenge, putting employees and managers under strain. 68% of employees say…
What does an excellent food service business need? The clue is in the name – QSRs have perfected the ‘food’ part, but optimizing the ‘service’ side of things is not…
From robots flipping burgers to AI taking your orders, automation is improving efficiency and customer satisfaction - and helping QSRs to meet modern expectations. While a robot can’t get in…
“Clean up on aisle twelve.” Grocery stores, schools, QSRs, and more use intercom technology to maintain clear dialogue between employees and customers. Spoken word is still one of the most…
QSR customers have done a full 180-degree turn in the last 60 years. In the 1950s, visiting a fast food joint was a luxury experience. The convenience of ready-to-go meals…
“Order up!” is the same as shouting ‘Go!’ at the start of a race. These two little words will start an explosion of activity in your restaurant. But in this…
What’s the golden rule of hospitality? ‘The customer is always right,’ of course. When 81% of diners say they’d rather speak to an automated food ordering system at the driveth-rough…
There are two types of QSRs: those who’ve spent time finding the right POS (point of sale) system to suit their needs and those who haven’t. And it shows! If…
QSRs are clawing back the $280 million in sales they lost during the pandemic. But as they continue to overcome this hurdle two years on, they face a new challenge:…
The drive-thru is more popular than ever: it has grown by 20% over the past two years. But growth + more traffic + labor crisis = a higher likelihood that…
What McDonald’s Drive-thru AI Means For The QSR Industry ‘The Golden Arches’: Has there ever been three more famous words in food service history? Merely uttering the phrase brings images…
Although fast food ordering has already undergone many transformations, the digital era is only just beginning. Over 100 years ago, drive-thru ordering burst onto the scene as an innovative way…
Hand-painted pottery and engraved glass? - The Romans and Greeks U-shapes, to communicate hierarchy? - The Anglo-Saxons Frills, fanciness, and rows upon rows of silverware? - The Renaissance Yes, we’re…
The QSR industry is entering a new and exciting era – encompassing all things digital. With a surge in drive-thru ordering, QSRs are facing a perfect storm of high expectations,…
No one ever expected a global pandemic to occur, keeping us inside for two years, but it sure has changed the game for various industries worldwide - some for the…
As your guests leave, you likely call out, “Hope to see you again!”. And it’s a great feeling when they actually do come back for a second helping, and even…
Back in 1921, a new way to eat burst onto the scene—the drive-in. Suddenly, diners could park up at their favorite fast food restaurant and eat their meals without leaving…
Everything has changed in the QSR world over the last two years—most of all, customer mindsets. If there’s one silver lining to the pandemic, restrictions, labor shortages, and new…
