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Window Intelligence: The First AI Capability to Analyze Both Sides of the Drive-Thru

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Help give voice to the AI Order Taking revolution

Our Voice AI software is powering drive-thrus around the world, handling tens of millions of orders a year.
In fact, we’ve taken the lead globally in this industry, and we owe our success in large part to choosing great people to join our team.We’ve built a diverse, global group of people who put the customer at the center of every decision, stay humble, and bring different perspectives to the table. We learned early on that these values matter most.If you’ve got what it takes to help our team shape the future of AI Order Taking, we’d like to hear from you. We hire both for our Tel Aviv headquarters and remotely.

Don’t see a fit? Maybe we can order off-menu

If you can bring value to Hi Auto but don’t see an open role that matches your skillset, please introduce yourself at careers@hi.auto

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Senior Software Engineer (LATAM – EST Zone)

Remote

Hi Auto is the most trustworthy AI order taker for drive-thrus. Built for scale.

Hi Auto is a reliable AI order taker for drive-thrus, purpose-built for high-volume QSRs. It helps brands consistently deliver faster, error-free service with over 93% order completion and 96% accuracy, at scale.

Growing quickly, Hi Auto has the largest number of voice AI drive-thru restaurant deployments, competing directly with both big tech and restaurant tech players. 

We are seeking a Senior Software Engineer based in Latin America, working in EST hours.


About the role: 

Our backend is developed all in Python running in the cloud over k8s. It’s not a typical backend interacting with a UI frontend. It handles audio streams in real-time and runs our key AI algorithms.

Our systems integrate with a large number of third party services. Robust and clean handling of these integrations is crucial.

In this role, you will:

  • Integrate with new POS systems and digital menu boards
  • Build data pipelines to process restaurant menus
  • Support existing integrations and pipelines
  • Debug and solve complex customer issues
  • Lead communication with integration partners to deliver the integrations
  • Estimate, plan and deliver the integration projects
  • Handle a large set of complex and diverse customer issues
  • Create documentation for integrations
    Are you up for the challenge ?

Key Responsibilities

  • Integrate with new POS systems and digital menu boards
  • Build data pipelines to process restaurant menus
  • Support existing integrations and pipelines
  • Debug and solve complex customer issues
  • Lead communication with integration partners to deliver the integrations
  • Estimate, plan and deliver the integration projects
  • Handle a large set of complex and diverse customer issues
  • Create documentation for integrations
    Are you up for the challenge ?

Qualifications

  • 6+ years experience in Python
  • Strong backend development and software architecture skills
  • Experience in developing and deploying multiple projects used in production
  • Proficient with Async IO
  • Experience with CI/CD, Clouds (AWS/GCP/Azure), Linux, Docker, Kubernetes, 3rd Party API integrations
  • Experience with Data Pipelines, ETL
  • Prior experience working in startups
  • BSc in Software Development or equivalent industry experience

    Bonus:
    • 1+ years of experience in technical leadership
    • Knowledge of concurrency
    • Experience with gRPC, WebRTC

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